Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation, and educational and skills support training.

As you will be aware the government imposed a third national lockdown from Tuesday 5th January 2021. You will find out more operational detail on the implications for each of these services through the following links:

Business Development
Regulated Qualifications
EPA for Apprenticeships
Job Cards in construction (CPCS)
One Awards

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA Regulation, QAA, and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177.

Further information:

Letter from Gavin Williamson CBE MP to Simon Lebus

Letter from Simon Lebus to Rt Hon Gavin Williamson CBE MP

DfE and Ofqual have launched two consultations (15th January):

GCSE, AS and A Level awarding in summer 2021

Alternative arrangements for the award of VTQs and other generals in 2021

Using Xbox to Access Online Learning

It is possible for learners to access their online work from home using a gaming console. For guidance on how to do this please download the document here.

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Coronavirus Update for Customers 18th March

The growing concerns surrounding Coronavirus (COVID-19) are likely to impact CPCS Test Centres and Cardholders, please see the latest updates below:

View the full NOCN Group updates

1. Cancelled / Missed tests

We know that many tests are being cancelled or are not able to be delivered. For this reason we are content for Centres to postpone tests until a time when it is safe to do so. Please email your named contact and they will do this for you. They require the Batch Number of the test being postponed and the date you want to postpone it until. If you don’t know a date, please use 1st September. Once you know the date you want to move the test to please email your named contact with the Batch Number and the correct date. This will not result in you being invoiced twice. If you completely cancel a test you will end up being charged for any replacement/new registration by our automated system.

2. CPCS plan to relax notification rules and be flexible during the Covid 19 period

We will allow late notifications, change of address, potentially allow testing to be done on other sites if a particular area is affected by Covid 19, providing all CPCS test criteria can be met. Although we will allow flexibility, all changes to notifications must still be approved by the sector EQA team. This will allow the use of unused facilities and equipment during any periods of partial shut down.

3. CPCS Advice on accepting recently out of date cards on site

We have been asked by industry to relax the rules over expired cards onsite. Please see this poster that has been sent to industry suggesting this.

4. Pearson VUE Test Centres

Pearson VUE are currently working to 50% capacity to allow safe distances between people whilst they are undertaking tests. Pearson VUE are keeping us updated daily with any change to their services, as soon as we hear anything different we will re-communicated any new information. We are hearing that Pearson VUE centres are actually closed, but we have not been told this officially.

5. Our resilience for the situation

Currently we are all coming into the office, but the NOCN team have tested contingency plans to work from home if necessary; taking calls, replying to emails and processing applications. Our printers are also planning on providing a skeleton crew to continue printing cards through out the period, although we must all follow Government guidelines. Card delivery times could also be affected by how Royal Mail's ability to adhere to their current operating levels. We therefore feel that we will be able to provide some level of continuous service to the sector, however, there will inevitably be some disruption.

Kind regards,

Mark Buckton

Executive Director of Job Cards and Services