Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation, and educational and skills support training.

As you will be aware the government imposed a third national lockdown from Tuesday 5th January 2021. You will find out more operational detail on the implications for each of these services through the following links:

Business Development
Regulated Qualifications
EPA for Apprenticeships
Job Cards in construction (CPCS)
One Awards

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA Regulation, QAA, and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177.

Further information:

Letter from Gavin Williamson CBE MP to Simon Lebus

Letter from Simon Lebus to Rt Hon Gavin Williamson CBE MP

DfE and Ofqual have launched two consultations (15th January):

GCSE, AS and A Level awarding in summer 2021

Alternative arrangements for the award of VTQs and other generals in 2021

Using Xbox to Access Online Learning

It is possible for learners to access their online work from home using a gaming console. For guidance on how to do this please download the document here.

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Dispatch Notifications, Online Chat, Processing Backlog

Since the transfer of CPCS to NOCN Job Cards from CITB we have experienced several onboarding issues and can only apologise to you for the delays and long wait times experienced.

Please see new updates below:

1. Dispatch SMS and/or Dispatch Email – we are now notifying cardholders who have provided their mobile number or email as part of their application when their card has been printed and dispatched.

2. Online Chat – we will be launching our online chat service for CPCS Application Status this week.  This will be available on our Contact page.  

3. Backlog in Processing – we processed 2,500 last week double the weekly average and our staff from all area’s of NOCN Group have been seconded into work through the backlog of cards with data issues between ourselves, the industry's supplier for HS&E Tests and CITB.