Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation, and educational and skills support training.

As you will be aware the government imposed a third national lockdown from Tuesday 5th January 2021. You will find out more operational detail on the implications for each of these services through the following links:

Business Development
Regulated Qualifications
EPA for Apprenticeships
Job Cards in construction (CPCS)
One Awards

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA Regulation, QAA, and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177.

Further information:

Letter from Gavin Williamson CBE MP to Simon Lebus

Letter from Simon Lebus to Rt Hon Gavin Williamson CBE MP

DfE and Ofqual have launched two consultations (15th January):

GCSE, AS and A Level awarding in summer 2021

Alternative arrangements for the award of VTQs and other generals in 2021

Using Xbox to Access Online Learning

It is possible for learners to access their online work from home using a gaming console. For guidance on how to do this please download the document here.

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Update on CPCS Renewal Test booking line

On 8/11/2019 we informed you that CITB would no longer administer the CPCS Renewal Test. All management and ownership of the test now sits with NOCN.

We have experienced issues with the booking line run by Pearson VUE. You have let us know of long wait times and a less than satisfactory customer service when you get through to an advisor. We have been escalating these issues with Pearson VUE and we are putting in place the following to resolve these issues:

  • Pearson VUE are providing further training and assessment for their customer services team
  • Pearson VUE have set up a dedicated phone line for the NOCN CPCS Renewal Test.

From 1 January 2020, please book your renewal tests by called 0344 499 1900 or using the existing online booking system at Please note this phone line will not be active until 1 January 2020.

When you phone that line you will hear the following message:

‘Thank you for calling the Pearson VUE NOCN test booking line.’

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